Privacy Policy | Artisan Exterior

Artisan Exterior is committed to protecting your privacy. This Privacy Policy explains how Artisan Stone Pty Ltd ACN 53 141 583 575 trading as Artisan Exterior ("Artisan Exterior", "we", "us" or "our") collects, uses, stores and discloses personal information.

Artisan Exterior privacy obligations are governed in Australia by the Privacy Act 1988 (Cth). We may, from time to time, review and update this Privacy Policy to take account of new laws and technology and changes to our operations and practices.

What Personal Information does Artisan Exterior collect?

The types of personal information that we may collect and hold will depend on the nature of the interaction with you, but may include:

name;
company or business name and address;
email address;
telephone number (landline or mobile)
residential, business, billing and delivery addresses;
order history and transaction records;
Account login and authentication information
communications and enquiries submitted through our website, portal, email or telephone;
if you apply for employment with us, details regarding your employment, history, educational qualifications, information derived from background checks, current employment and income details;
identification details including passport, driver’s licence and tax file numbers;
bank account, credit card, debit card or other payment details;
credit related information such as credit history, credit records, credit references;
network and device data such as IP address; and
other personal information you provide us.

How does Artisan Exterior collect personal information?

The way we collect personal information depends on the nature of the interaction with you. We will usually collect personal information directly from you, for example you may:

access our website;
submit a form via our website;
subscribe to receive communication from us;
place an order (including in person or online);
apply for employment with us;
apply for credit terms with us;
share your personal information with our account managers;
undertake a customer survey or provide feedback; or
otherwise communicate with us.

We may also collect personal information about you
from third parties, for example, from:

publicly available sources;
recruitment agencies, referees and pre-employment screening check providers;
banks, insurers and other authorised deposit taking institutions, or similar financial institutions; and
credit reporting bodies.

We partner with third-party service providers to capture how you use and interact with our website through behavioural metrics to improve and market our products. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products and online activity. Additionally, we use this information for site optimisation, security purposes and advertising.

How does Artisan Exterior use personal information?

Other than as permitted under the Privacy Laws, Artisan Exterior will only use your personal information for the purpose of which it was collected, which may include:

to provide products to you;
to administer and manage those products including charging, billing and delivery;
to provide you with information and products that you request from us;
to maintain relationships with suppliers, contractors and other service providers;
to verify your identity;
to maintain and update our records;
to perform our business functions;
for analytic and statistical purposes;
to monitor our sales of products and for quality control purposes;
to monitor and measure the use of our websites and portal;
to undertake product recalls or withdrawals;
to assess credit worthiness (both initially and ongoing) and provide credit;
to manage credit provided to you and monitor your ability to manage credit;
to assess, re-assess, audit and monitor your credit relationship with us, including credit eligibility and credit limits
to comply with legal obligations and protect our lawful interests;
to assist us in ensuring security, health and safety and customer protection in our stores; and
any other purpose made known to you at the point of collection.

Payment and Credit Card Information

When you place an order through the Artisan Exterior Industry Portal, you may be required to provide payment information, including credit or debit card details.

Payments made through the Industry Portal are processed using NAB Gateway, a third-party payment service provided by National Australia Bank (NAB). Payment information is transmitted securely to the payment service provider for processing and may be stored or tokenised by the payment service provider where required to process or manage payments.

Artisan Exterior may receive limited payment-related information, such as payment status, transaction details, masked card information or a token or other identifier associated with your payment method.

We use payment and transaction information to process and reconcile payments, manage orders and refunds, prevent fraud, maintain financial records and comply with our legal and regulatory obligations.

Payment information is handled in accordance with applicable security and privacy requirements, including relevant Payment Card Industry Data Security Standards (PCI DSS).

For more information about how NAB handles personal and payment information, please refer to NAB's applicable privacy information and terms.

Does Artisan Exterior send marketing material?

Where you have consented, or where otherwise permitted by applicable privacy laws, Artisan Exterior may use your personal information to send you information about our products, projects, services, promotions, events, industry insights and other information that may be of interest to you.

These communications may be sent by email or other electronic means and may be facilitated by trusted third-party service providers engaged by us to assist with customer communications and marketing activities.

When you submit an order, estimate request or sample request through the Artisan Exterior Industry Portal, we may send you service-related communications necessary to process and manage your request. These may include sales order confirmations, estimate confirmations, sample request confirmations, updates relating to your request, and other communications relating to your account, orders or enquiries.

These service-related communications are not marketing communications and may be sent to you regardless of whether you have subscribed to our marketing communications.

You may opt out of receiving marketing communications at any time by using the unsubscribe link included in our communications or by contacting us directly. Opting out of marketing communications will not affect our ability to send you service-related communications regarding your account, orders or enquiries.

Who might Artisan Exterior disclose personal information to?

Artisan Exterior may disclose your personal information to third parties who assist us in operating our business, providing our products and services, and managing our website and customer portal. We may disclose personal information to:

our employees, contractors, consultants and authorised representatives;
payment service providers, including National Australia Bank (NAB), and financial institutions, credit providers and credit reporting agencies where relevant to the provision of products, services, payment processing or credit facilities;
freight, courier and logistics providers responsible for delivering products and samples;
professional advisers including accountants, auditors, solicitors, insurers and business advisers;
service providers who assist us with customer relationship management, website hosting, customer portal management, cloud storage, information technology support, data processing, analytics, customer service, marketing communications and other business operations;
third-party marketing and communications platforms engaged to distribute newsletters, promotional material and other customer communications;
government agencies, regulatory authorities or law enforcement bodies where required or authorised by law;
prospective purchasers or advisers in connection with the sale, restructuring or transfer of all or part of our business;
in order to prevent a serious threat to life, health or safety of an individual or public safety; and
any other person or organisation where you have provided your consent or where disclosure is otherwise permitted or required by law.

We may also disclose personal information where necessary to comply with our legal obligations, respond to lawful requests from government authorities, enforce our legal rights, or protect the rights, property or safety of Artisan Exterior, our customers or others.

Security of Personal Information

Artisan Exterior takes reasonable steps to protect the personal information we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure.

We use a range of physical, electronic and administrative safeguards to protect personal information and require our employees, contractors and service providers to handle personal information in a secure and confidential manner.

Overseas Disclosure and Storage of Personal Information

Artisan Exterior may disclose personal information to third-party service providers that store or process data on our behalf. As a result, personal information may be transferred to, stored in, or accessed from locations outside Australia, including through providers of website hosting,
cloud storage, analytics, marketing and customer relationship management services.

Where personal information is disclosed overseas, Artisan Exterior will take reasonable steps to ensure it is handled in accordance with applicable privacy laws.

Use of Cookies

Our website uses cookies and similar technologies to improve website functionality, analyse
website traffic and better understand how visitors interact with our website.

We may use third-party services to collect information about website usage and marketing
performance.

Cookies may collect information such as IP address, browser type, device information, pages
visited and interactions with our website.

You can control cookies through your browser settings, however disabling cookies may affect the functionality of some areas of our website.

How you can access and correct personal information

Under the Australian Privacy Principles, you may request access to the personal
information that Artisan Exterior holds about you and request that we correct
any personal information that is inaccurate, out-of-date, incomplete,
irrelevant or misleading.

There are some circumstances under applicable privacy laws where we may be unable to provide access to or correct personal information. Where this occurs, we will provide
written reasons where required by law.

To request access to or correction of your personal information, please contact Artisan Exterior using the details provided below. We may need to verify your identity before
processing your request.

We will respond to requests within a reasonable period. In certain circumstances, Artisan
Exterior may charge a reasonable administrative fee for providing access to
personal information where permitted by law. If a fee applies, we will notify
you in advance.

Enquiries and complaints

If you have any questions about this Privacy Policy, would like further information about how Artisan Exterior manages personal information, or believe that we have breached applicable privacy laws, please contact us using the details below.

Artisan Exterior will investigate all privacy-related enquiries and complaints and will respond within a reasonable period. If you are not satisfied with our response, you may have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).

Artisan Stone Pty Ltd T/A Artisan Exterior

Email: [email protected].au

Phone: 1300 301 898

Address: 96 Reserve Road, Artarmon NSW 2064, Australia